Reference

Open the Privacy Policy for birutoto

Our privacy policy tells you what we collect when you open an account, move through the lobby, or send a support request.

Account dataDevice logsLocal law applies
birutoto Open the Privacy Policy for birutoto
PRIVACY CONTACTS

Switch to our privacy contact paths

If you want us to check, correct, or explain a record, use the same email on file or the live chat route inside your account.

Live chat Start here when you need a quick check on account data, device history, or…
Email desk Send the message from your registered email and state what you want changed, deleted…
Account verification If a request needs extra proof, we may ask for the last login time…
HOW WE HANDLE

Browse how we handle your data

We keep the policy practical: we log only what helps verify your account, keep device sessions stable, and answer change requests.

Account data

We collect the details needed to open and secure your account, including name, contact route, and login history.

Cookies and session state

Cookies help us remember your language choice, keep you signed in, and reduce repeated checks on the same device.

Device security

We record device type, browser signals, and IP patterns to spot unusual access and protect your account from misuse.

Payment references

DANA, OVO, GoPay, and QRIS references are stored only to reconcile the account activity that sent them.

Retention windows

We keep records only as long as needed for account handling, dispute checks, legal duties, or fraud control.

Change requests

You can ask us to correct your name, contact detail, or other stored fields by writing from the registered email…

Open answers to common privacy questions

These answers explain what happens to your data in plain terms, so you can decide what to do before you open or update an account. If a request depends on local law, we say so directly and keep the process tied to the same contact route on file.

We collect the details needed to set up and secure your account, such as your name, contact route, login activity, and device signals. We use them to confirm your identity and keep your record accurate.

Yes, but only the references needed to match the payment to the right account and handle disputes or checks. We do not treat those records as public data, and we keep them under the same retention rules.

We keep data only as long as it is needed for account handling, security checks, legal duties, or request handling. After that, we remove it or anonymise it unless local law requires a longer period.

Yes. Send the request from your registered email or use live chat, then tell us exactly what should change. We may ask for one more account check before we update anything.

Cookies help us remember your language choice, keep you signed in, and recognise a returning device. If you clear them, your next session may ask you to set some preferences again.

Use live chat inside your account or email us from the address on file. We handle privacy requests daily from 09:00 to 21:00 WIB, and we verify the sender before sharing any record.